Returns + Refunds
Return & Refund Policy
We stand behind the quality of every Interstellar Research product. If something isn’t right, we’re here to make it right.
Return Window
You have 90 days from receiving your order to request a return.
To qualify, items must be unopened, unused, and in their original packaging, with proof of purchase included.
Contact us at support@shopinterstellar.com to initiate a return. Once approved, we’ll provide a prepaid return label and detailed shipping instructions. Returns sent without authorization will not be accepted.
Restocking Fee
Returns for reasons other than defect or damage are subject to a 4% restocking fee. Notify us within 10 business days of receipt, and ship items back in their original box with a copy of your invoice.
Eligible Return Circumstances
Wrong Item Received
If you received the wrong product, email us at support@shopinterstellar.com with photos of the item. We’ll issue a prepaid label and send the correct product once the return is in transit.
Damaged or Defective Items
If your product arrives damaged or defective, contact us right away. We’ll arrange a free exchange or replacement.
Change of Mind
We don’t accept returns or offer refunds for preference-based reasons (such as color, texture, or flavor).
Order Cancellation
Because we fulfill orders quickly, cancellation requests must be made immediately after purchase. Once shipped, we cannot cancel an order in transit.
Refunds
Once your return is received and inspected, we’ll notify you via email. Approved refunds are issued to your original payment method within 4 business days.
If you haven’t received your refund within that timeframe, please check with your bank or card issuer — processing times can vary.
Non-Returnable Items
-
Gift cards
-
Custom or personalized orders
Sale Items
Only regular-priced items are eligible for refunds. Sale items are final sale and non-refundable.
Return Address
Interstellar Research
2014 Capitol Ave
Suite #100
Sacramento CA 95811
Please include your name, order number, shipping address, and product name to help us process your request quickly.
Customer Support
Questions or concerns? We’re here to help.
📧 support@shopinterstellar.com